Frequently Asked Questions
Many of the questions we recieve are often common questions that other users have had.
Please browse the FAQ's below to help solve your support issue.
Click on a topic that might contain your question:
Please browse the FAQ's below to help solve your support issue.
Click on a topic that might contain your question:
- New Memberships / Registration
- Log In / Sign In / Password
- USGA Golf Clubs / Posting Scores / My Handicap
- GolfQ Promotions / Certificates
- Golf Course Information
- Fantasy Golf / Games
- Golf Tournaments
- Other Website Bugs / Issues
- StrackaLine / TVgolfer / George Lucas Yardage Books
- Billing / Orders
- Advertising / Business Development
New Memberships / Registration
What are the memberships available, and where can I upgrade?
We offer Green, Silver, Gold, and Black memberships.
To view the benefit of each and to upgrade, go here.
GolfSmith - I have already paid for my handicap through GolfSmith.
If you paid for your handicap through GolfSmith, you automatically have a Silver Membership for your USGA Handicap.
You can login to this site with your existing password to access your account. If you forgot your password, you can request a new one here.
All of your previous scores have been moved into your new account, you can view them by clicking the "My Game" tab.
Golf Card Pro iPhone/Android App user registration
Golf Card Pro (available for iPhone and Android) integrates with this network of sites (ie: USHandicap.com, Stracka.com, etc.). You can set up a new account through the app or on this site to access the same information.
Q: Why does the membership upgrade cost $19.95 for the in-app purchase and $14.95 on your site?? A: Because Apple charges a 30% commission. (In-app purchase not yet available for Android). There is no difference in the service you receive.
How many points do I have? And what are they for?
StrackaPoints are earned by being active on the site (posting comments, scores, videos, etc.), or by winning online games like StrackaLucka. Also, if you run out, you can buy them here.
Use your StrackaPoints to purchase items in the store. You can view your current points balance here.
So I have to pay to have a handicap? Is it official with the USGA?
You can post scores here for free to obtain a "scoring average". In order to have your rounds calculated into an "official" USGA Handicap through one of our licensed clubs, you must have at least a Silver Membership.
The handicap system/formula is proprietary to the USGA. We work directly with the USGA to ensure your handicap is compliant with all aspects of the USGA Handicap System. To read more about this process, read here.
Beware of other sites that promise you a "handicap", without complying with the USGA's system of local golf clubs for peer review; they risk litigation from the USGA for infringing on their marks, and you could lose all your score if/when the site is shut down. Here on Stracka, we are 100% legit.
I have to pay to have access to the GolfQ promotions?
Yes. Since the average active GolfQ user saves $300+ per year using our promotions every time they play golf, we feel $39.95/year is a fair investment. Also, with the proceeds, it will be easier for us to bring you more promotions from more courses. We work directly with your favorite local courses to bring you the best deals around.
To view the benefit of each level, go here.
Membership Cancellations / Refunds
You may cancel your auto-renewal at anytime by clicking on the Auto-Renewals link located in your Account Settings.
To request a refund for your paid membership, please submit a support ticket. Refunds will only be allowed within 3 days of purchase. No exceptions.
We offer Green, Silver, Gold, and Black memberships.
To view the benefit of each and to upgrade, go here.
GolfSmith - I have already paid for my handicap through GolfSmith.
If you paid for your handicap through GolfSmith, you automatically have a Silver Membership for your USGA Handicap.
You can login to this site with your existing password to access your account. If you forgot your password, you can request a new one here.
All of your previous scores have been moved into your new account, you can view them by clicking the "My Game" tab.
Golf Card Pro iPhone/Android App user registration
Golf Card Pro (available for iPhone and Android) integrates with this network of sites (ie: USHandicap.com, Stracka.com, etc.). You can set up a new account through the app or on this site to access the same information.
Q: Why does the membership upgrade cost $19.95 for the in-app purchase and $14.95 on your site?? A: Because Apple charges a 30% commission. (In-app purchase not yet available for Android). There is no difference in the service you receive.
How many points do I have? And what are they for?
StrackaPoints are earned by being active on the site (posting comments, scores, videos, etc.), or by winning online games like StrackaLucka. Also, if you run out, you can buy them here.
Use your StrackaPoints to purchase items in the store. You can view your current points balance here.
So I have to pay to have a handicap? Is it official with the USGA?
You can post scores here for free to obtain a "scoring average". In order to have your rounds calculated into an "official" USGA Handicap through one of our licensed clubs, you must have at least a Silver Membership.
The handicap system/formula is proprietary to the USGA. We work directly with the USGA to ensure your handicap is compliant with all aspects of the USGA Handicap System. To read more about this process, read here.
Beware of other sites that promise you a "handicap", without complying with the USGA's system of local golf clubs for peer review; they risk litigation from the USGA for infringing on their marks, and you could lose all your score if/when the site is shut down. Here on Stracka, we are 100% legit.
I have to pay to have access to the GolfQ promotions?
Yes. Since the average active GolfQ user saves $300+ per year using our promotions every time they play golf, we feel $39.95/year is a fair investment. Also, with the proceeds, it will be easier for us to bring you more promotions from more courses. We work directly with your favorite local courses to bring you the best deals around.
To view the benefit of each level, go here.
Membership Cancellations / Refunds
You may cancel your auto-renewal at anytime by clicking on the Auto-Renewals link located in your Account Settings.
To request a refund for your paid membership, please submit a support ticket. Refunds will only be allowed within 3 days of purchase. No exceptions.
Log In / Sign In / Password
I forgot my password. How do I retrieve it?
If you forgot your password, you can request a new one here.
Please make sure to check your Bulk Mail folders as the email we send you will occaisionally get labeled as spam.
If you still do not receive a new password via email, you can call our office at 281-469-0170, M-F 8am-5pm CST.
How do I change my password / email address?
In your account settings page here.
If you forgot your password, you can request a new one here.
Please make sure to check your Bulk Mail folders as the email we send you will occaisionally get labeled as spam.
If you still do not receive a new password via email, you can call our office at 281-469-0170, M-F 8am-5pm CST.
How do I change my password / email address?
In your account settings page here.
USGA Golf Clubs / Posting Scores / My Handicap
Why do I need a USGA Handicap? I can do it myself in a spreadsheet. Isn't it the same?
When you are a member of one of our local clubs licensed with the USGA, your handicap becomes "official". The process is driven be peer-review through our clubs that do host annual tournaments.
Many of our customers establish a handicap here because they need a valid one to enter a tournament at a golf club. Again, YES our handicaps are legal to play in your club championship / member-guest / etc. Also, when you post your scores here, they are automatically charted to show a complete breakdown of your game. Even if you just enjoy casual play with your friends, a valid handicap ensures them that it's REAL should some betting occur. Golf is a game of integrity, after all. To read more about this process, read here.
Please beware of other sites that promise you a "handicap", without complying with the USGA's system of local golf clubs for peer review; they risk litigation from the USGA for infringing on their marks, and you could lose all your score if/when the site is shut down. Here on Stracka, we are 100% legit.
I've posted scores, where is my handicap?
In order to have a valid USGA Handicap, you must join one of our USGA Clubs and post at least 5 rounds (be aware not all our golf clubs are compliant yet). To read more about this process, read here.
Also, you must be at least a Silver Member. To learn more about our membership packages, read here.
I already joined a USGA Club and my handicap is still not displayed.
First, make sure the club you joined is compliant (check the club page to see if the club is compliant). If the club is compliant, you must have at least 5 rounds posted (all posted prior to the last revision date) before a handicap is calculated. All 5 rounds must have slope and rating for each round.
Also, you must be at lease a Silver Member. To learn more about our membership packages, read here
So I have to pay to have a handicap? Is it official with the USGA?
You can post scores here for free to obtain a "scoring average". In order to have your rounds calculated into an "official" USGA Handicap through one of our licensed clubs, you must have at least a Silver Membership.
The handicap system/formula is proprietary to the USGA. We work directly with the USGA to ensure your handicap is compliant with all aspects of the USGA Handicap System. To read more about this process, read here.
Beware of other sites that promise you a "handicap", without complying with the USGA's system of local golf clubs for peer review; they risk litigation from the USGA for infringing on their marks, and you could lose all your score if/when the site is shut down. Here on Stracka, we are 100% legit.
My scores are missing!
We never erase scores, ever.
If your scores are missing from your account, the probable cause is they may be under a different account. Some of our users accidentally create multiple accounts with different email addresses. Try to log in with a different email address and see if your scores are listed. Also, try and search for your golfer profile. If you see multiple profiles listed with your information, then you have multiple accounts. If this is the case with you and you need us to merge the data from two accounts, submit a ticket for this section here.
Can I play in a tournament that requires a USGA index/handicap?
Yes, our indexes are 100% compliant with the USGA, and are legal to use any tournament. You must be at least a Silver Member on this site and have posted at least 5 scores in a complaint club in order to establish your index. To read more about this process, read here.
Tournament directors can look up your scores/handicap from this site by your name or user number here: Handicap Lookup
Where can I print out my handicap card?
If you have a valid USGA Handicap, you will be able to print your handicap card from your "My Game" page here: My Game
Where can I access my handicap from my golf course / GHIN index.
Your golf course's GHIN system is a completely different system. Our system is also compliant with the USGA and is also legal to use an any tournament. Yes, you can be a member of both.
Tournament directors can look up your scores/handicap from this site by your name or user number here: Handicap Lookup
What if there are no compliant golf clubs in my area?
You can join a "pending" club in your area. Contact the chairman (chairman's name is listed on the right side of the club page) and ask the status of the club. If there are no pending clubs for your area, you can create a new one and start recruiting other users on your way to becoming compliant. To read more about this process, read here.
If you are paid member without a club to join, we will extend your account as long as it is needed until you can get an index.
How do I edit a score?
Next to each score are "edit" and "del" links. Scores are listed on this page: My Handicap/Game Page
How often is my handicap updated?
Handicaps are updated with each revision date. Typically, most state golf associations update handicaps twice a month. To find your revision schedule, go to your golf club page. (The revision schedule is on the right side of page)
I use Golf Guru's mobile app. Where are my scores?
Currently, the new system is not integrated with Golf Guru. Please enter scores via the website until we integrate a mobile solution.
When you are a member of one of our local clubs licensed with the USGA, your handicap becomes "official". The process is driven be peer-review through our clubs that do host annual tournaments.
Many of our customers establish a handicap here because they need a valid one to enter a tournament at a golf club. Again, YES our handicaps are legal to play in your club championship / member-guest / etc. Also, when you post your scores here, they are automatically charted to show a complete breakdown of your game. Even if you just enjoy casual play with your friends, a valid handicap ensures them that it's REAL should some betting occur. Golf is a game of integrity, after all. To read more about this process, read here.
Please beware of other sites that promise you a "handicap", without complying with the USGA's system of local golf clubs for peer review; they risk litigation from the USGA for infringing on their marks, and you could lose all your score if/when the site is shut down. Here on Stracka, we are 100% legit.
I've posted scores, where is my handicap?
In order to have a valid USGA Handicap, you must join one of our USGA Clubs and post at least 5 rounds (be aware not all our golf clubs are compliant yet). To read more about this process, read here.
Also, you must be at least a Silver Member. To learn more about our membership packages, read here.
I already joined a USGA Club and my handicap is still not displayed.
First, make sure the club you joined is compliant (check the club page to see if the club is compliant). If the club is compliant, you must have at least 5 rounds posted (all posted prior to the last revision date) before a handicap is calculated. All 5 rounds must have slope and rating for each round.
Also, you must be at lease a Silver Member. To learn more about our membership packages, read here
So I have to pay to have a handicap? Is it official with the USGA?
You can post scores here for free to obtain a "scoring average". In order to have your rounds calculated into an "official" USGA Handicap through one of our licensed clubs, you must have at least a Silver Membership.
The handicap system/formula is proprietary to the USGA. We work directly with the USGA to ensure your handicap is compliant with all aspects of the USGA Handicap System. To read more about this process, read here.
Beware of other sites that promise you a "handicap", without complying with the USGA's system of local golf clubs for peer review; they risk litigation from the USGA for infringing on their marks, and you could lose all your score if/when the site is shut down. Here on Stracka, we are 100% legit.
My scores are missing!
We never erase scores, ever.
If your scores are missing from your account, the probable cause is they may be under a different account. Some of our users accidentally create multiple accounts with different email addresses. Try to log in with a different email address and see if your scores are listed. Also, try and search for your golfer profile. If you see multiple profiles listed with your information, then you have multiple accounts. If this is the case with you and you need us to merge the data from two accounts, submit a ticket for this section here.
Can I play in a tournament that requires a USGA index/handicap?
Yes, our indexes are 100% compliant with the USGA, and are legal to use any tournament. You must be at least a Silver Member on this site and have posted at least 5 scores in a complaint club in order to establish your index. To read more about this process, read here.
Tournament directors can look up your scores/handicap from this site by your name or user number here: Handicap Lookup
Where can I print out my handicap card?
If you have a valid USGA Handicap, you will be able to print your handicap card from your "My Game" page here: My Game
Where can I access my handicap from my golf course / GHIN index.
Your golf course's GHIN system is a completely different system. Our system is also compliant with the USGA and is also legal to use an any tournament. Yes, you can be a member of both.
Tournament directors can look up your scores/handicap from this site by your name or user number here: Handicap Lookup
What if there are no compliant golf clubs in my area?
You can join a "pending" club in your area. Contact the chairman (chairman's name is listed on the right side of the club page) and ask the status of the club. If there are no pending clubs for your area, you can create a new one and start recruiting other users on your way to becoming compliant. To read more about this process, read here.
If you are paid member without a club to join, we will extend your account as long as it is needed until you can get an index.
How do I edit a score?
Next to each score are "edit" and "del" links. Scores are listed on this page: My Handicap/Game Page
How often is my handicap updated?
Handicaps are updated with each revision date. Typically, most state golf associations update handicaps twice a month. To find your revision schedule, go to your golf club page. (The revision schedule is on the right side of page)
I use Golf Guru's mobile app. Where are my scores?
Currently, the new system is not integrated with Golf Guru. Please enter scores via the website until we integrate a mobile solution.
GolfQ Promotions / Certificates
What?? You mean I have to pay to have access to the GolfQ promotions now?
Yes. Since the average active GolfQ user saves $300+ per year using our promotions every time they play golf, we feel $39.95/year is a fair investment. Also, with the proceeds, it will be easier for us to bring you more promotions from more courses. We work directly with your favorite local courses to bring you the best deals around.
To view the benefit of each level, go here.
I can't print the Promotions!
If you can't see the Promotions for a golf course, you may not be signed in. If you are signed in, check back in about 20 minutes, as the promotion may be newly listed.
Also, you must be at least a Gold Member to access promotions. To learn more about our membership packages, read here
If you still cannot print Promotions, please submit a support ticket and we'll look into the problem.
I operate a golf course. How can I post promotions on this site?
Please contact joe@golfq.com to learn about our current opportunities. Start increasing the rounds played at your course now!
Yes. Since the average active GolfQ user saves $300+ per year using our promotions every time they play golf, we feel $39.95/year is a fair investment. Also, with the proceeds, it will be easier for us to bring you more promotions from more courses. We work directly with your favorite local courses to bring you the best deals around.
To view the benefit of each level, go here.
I can't print the Promotions!
If you can't see the Promotions for a golf course, you may not be signed in. If you are signed in, check back in about 20 minutes, as the promotion may be newly listed.
Also, you must be at least a Gold Member to access promotions. To learn more about our membership packages, read here
If you still cannot print Promotions, please submit a support ticket and we'll look into the problem.
I operate a golf course. How can I post promotions on this site?
Please contact joe@golfq.com to learn about our current opportunities. Start increasing the rounds played at your course now!
Golf Course Information
How do I add a new course to the database?
There are over 30,000 world wide golf courses in our database. Chances are, the course you are looking for is already listed. Try using the Golf Course Search, or use the Golf Course Directory to help locate the course you are looking for. For best results, search the name of the course (minus golf club or country club) and the city.
If you still cannot find a golf course in our database, you can request an addition by submitting a new course.
My course's scorecard is incorrect?
If the scorecard is incorrect, when posting a score, the second step (selecting a tee), be sure to select "Tees not listed or incorrect". There you will be prompted to enter the correct scorecard information.
The information you enter is saved so the next time you post a score you will not need to re-enter the tee data.
There are over 30,000 world wide golf courses in our database. Chances are, the course you are looking for is already listed. Try using the Golf Course Search, or use the Golf Course Directory to help locate the course you are looking for. For best results, search the name of the course (minus golf club or country club) and the city.
If you still cannot find a golf course in our database, you can request an addition by submitting a new course.
My course's scorecard is incorrect?
If the scorecard is incorrect, when posting a score, the second step (selecting a tee), be sure to select "Tees not listed or incorrect". There you will be prompted to enter the correct scorecard information.
The information you enter is saved so the next time you post a score you will not need to re-enter the tee data.
Fantasy Golf / Games
My picks are missing!
If your fantasy picks are missing from your account, the probable cause is because they are under a different account. Some of our users have multiple accounts with different email addresses.
I won the Fantasy Game this week. What do I do?
Each week we will contact the winner of the Fantasy Golf Pick 4 / Pick 6 games. The winners will receive a $50 gift certificate to GolfSmith.
If you haven't been contacted by the Thursday after the tournament, our email to you may have been blocked. If this is the case, submit a support ticket and we'll contact you shortly.
When is the deadline to make my picks?
The deadline to make your picks is usually early Thursday morning around 7:30 am CST. This time will vary depending on the location and start date of the tournament.
If your fantasy picks are missing from your account, the probable cause is because they are under a different account. Some of our users have multiple accounts with different email addresses.
I won the Fantasy Game this week. What do I do?
Each week we will contact the winner of the Fantasy Golf Pick 4 / Pick 6 games. The winners will receive a $50 gift certificate to GolfSmith.
If you haven't been contacted by the Thursday after the tournament, our email to you may have been blocked. If this is the case, submit a support ticket and we'll contact you shortly.
When is the deadline to make my picks?
The deadline to make your picks is usually early Thursday morning around 7:30 am CST. This time will vary depending on the location and start date of the tournament.
Golf Tournaments
Can I pay cash at the tournament for entry?
No. All entries must be paid for through the tournament page. You can pay for a guest by selecting additional quantity at checkout.
Do you have to be a member to play in a GolfQ tournament?
You do not have to be a member of the site, but you do need to have a member sign you up. Once the member completes the registration, they can add a guest as one of their entries.
Can I be paired with my friends in a GolfQ tournament?
Yes. You pair yourself up with your friends by dragging your profile avatar to the team you wish to be on. If you registered for your friends, you will be able to pair them on your team as well.
If you are having trouble pairing your team, send an email to nancy@stracka.com with the team you want to be on.
How does the course get paid?
We will contact the course after registration is closed and pay the course the amount owed.
No. All entries must be paid for through the tournament page. You can pay for a guest by selecting additional quantity at checkout.
Do you have to be a member to play in a GolfQ tournament?
You do not have to be a member of the site, but you do need to have a member sign you up. Once the member completes the registration, they can add a guest as one of their entries.
Can I be paired with my friends in a GolfQ tournament?
Yes. You pair yourself up with your friends by dragging your profile avatar to the team you wish to be on. If you registered for your friends, you will be able to pair them on your team as well.
If you are having trouble pairing your team, send an email to nancy@stracka.com with the team you want to be on.
How does the course get paid?
We will contact the course after registration is closed and pay the course the amount owed.
Other Website Bugs / Issues
I found a bug/error on this site, how do I report it?
If you are having a problem with the site that does not fit into one of the topics above, please submit a ticket in this section.
I want to report abuse/spam from another user.
Please submit a ticket in this section.
If you are having a problem with the site that does not fit into one of the topics above, please submit a ticket in this section.
I want to report abuse/spam from another user.
Please submit a ticket in this section.
StrackaLine / TVgolfer / George Lucas Yardage Books
Where can I purchase a yardage book?
When will I recieve my purchase?
We usually get book/box orders in the mail within 3 business days. To request overnight shipping, check on the status a shipment, or inquire about international & bulk shipment rates, you can call our office at 281-469-0170.
The store is located at StrackaLine.com.
When will I recieve my purchase?
We usually get book/box orders in the mail within 3 business days. To request overnight shipping, check on the status a shipment, or inquire about international & bulk shipment rates, you can call our office at 281-469-0170.
Billing / Orders
Membership Cancellations / Refunds
You may cancel your auto-renewal at anytime by clicking on the Auto-Renewals link located in your Account Settings.
To request a refund for your paid membership, please submit a support ticket. Refunds will only be allowed within 3 days of purchase. No exceptions.
Other Orders
For any other questions about an order, you can contact our office directly @ 281-469-0170, M-F, 8am-5pm CST.
You may cancel your auto-renewal at anytime by clicking on the Auto-Renewals link located in your Account Settings.
To request a refund for your paid membership, please submit a support ticket. Refunds will only be allowed within 3 days of purchase. No exceptions.
Other Orders
For any other questions about an order, you can contact our office directly @ 281-469-0170, M-F, 8am-5pm CST.
Advertising / Business Development
How can I advertise on this site?
Please contact Advertising@Stracka.com for more information.
I have a business development inquiry/request.
Please contact Corporate@Stracka.com for more information.
Please contact Advertising@Stracka.com for more information.
I have a business development inquiry/request.
Please contact Corporate@Stracka.com for more information.
