Frequently Asked Questions
Many of the questions we recieve are often common questions that other users have had.
Please browse the FAQ's below to help solve your support issue.
Click on a topic that might contain your question:
Please browse the FAQ's below to help solve your support issue.
Click on a topic that might contain your question:
- Log In / Sign In / Password
- USGA Golf Clubs
- Posting Scores / My Handicap
- Golf Courses
- Promotions / Specials / Certificates
- Golf Tournaments
- Fantasy Golf
- The Stracka Line
- Billing / Orders
- Advertising & Business Development
Log In / Sign In / Password
I forgot my password. How do I retrieve it?
If you forgot your password, you can request a new one here: Forgot Password
Please make sure to check your Bulk Mail folders as the email we send you will occaisionally get labeled as spam.
If you still do not receive a new password via email, please call 281-469-0170.
How do I change my password?
Click on the Account Settings link in the top right corner of this page. You can change your password here at any time.
How do I change my email address?
Click on the Account Settings link in the top right corner of this page. You can change your email address here at any time.
If you forgot your password, you can request a new one here: Forgot Password
Please make sure to check your Bulk Mail folders as the email we send you will occaisionally get labeled as spam.
If you still do not receive a new password via email, please call 281-469-0170.
How do I change my password?
Click on the Account Settings link in the top right corner of this page. You can change your password here at any time.
How do I change my email address?
Click on the Account Settings link in the top right corner of this page. You can change your email address here at any time.
USGA Golf Clubs
I am already a member of a golf course. Where is my handicap?
Please read the blog post titled: "Golf Clubs, Not Golf Courses"
If you were a member of the ISAAC handicap system, you were a member of a green grass facility, or golf course. Issaac was not compliant with the USGA due to this. You must be a member of one of our compliant USGA Golf Club to establish a handicap. Golf clubs are listed here: Golf Clubs Main Page. Search golf clubs in your area by entering your zip code and search a 50 mile radius.
I already joined a compliant Golf Club and my handicap is still not displayed.
First, make sure the club you joined is compliant (check the club page to see if the club is compliant). If the club is compliant, you must have at least 5 rounds posted (all posted prior to the last revision date) before a handicap is calculated. All 5 rounds must have slope and rating for each round.
I am already a member of my local golf club.
Your local golf club is not signed up using our computing service. You need to join one of our compliant golf clubs. There are no issues joining multiple golf clubs.
What is the best way to find a compliant golf club in my area?
To search for golf clubs in your area, I recommend using our zipcode search feature on this page: Golf Club Search page
Can I join any golf club?
You must either work or live within a 50 mile radius of the golf club to join. Type 2 clubs (private) require the chairman to approve your membership request.
What if there are no compliant golf clubs in my area?
Be sure to join a "pending" club, contact the chairman (chairman's name is listed on the right side of the club page) and ask the status of the club.
If you are paid "premium" member, we will extend your account as long as it is needed until your handicap is active again.
Please read the blog post titled: "Golf Clubs, Not Golf Courses"
If you were a member of the ISAAC handicap system, you were a member of a green grass facility, or golf course. Issaac was not compliant with the USGA due to this. You must be a member of one of our compliant USGA Golf Club to establish a handicap. Golf clubs are listed here: Golf Clubs Main Page. Search golf clubs in your area by entering your zip code and search a 50 mile radius.
I already joined a compliant Golf Club and my handicap is still not displayed.
First, make sure the club you joined is compliant (check the club page to see if the club is compliant). If the club is compliant, you must have at least 5 rounds posted (all posted prior to the last revision date) before a handicap is calculated. All 5 rounds must have slope and rating for each round.
I am already a member of my local golf club.
Your local golf club is not signed up using our computing service. You need to join one of our compliant golf clubs. There are no issues joining multiple golf clubs.
What is the best way to find a compliant golf club in my area?
To search for golf clubs in your area, I recommend using our zipcode search feature on this page: Golf Club Search page
Can I join any golf club?
You must either work or live within a 50 mile radius of the golf club to join. Type 2 clubs (private) require the chairman to approve your membership request.
What if there are no compliant golf clubs in my area?
Be sure to join a "pending" club, contact the chairman (chairman's name is listed on the right side of the club page) and ask the status of the club.
If you are paid "premium" member, we will extend your account as long as it is needed until your handicap is active again.
Posting Scores / My Handicap
Where is my handicap?
In order to have a valid USGA Handicap, you must post at least 5 rounds and be a member of a licensed USGA Golf Club (be aware not all our golf clubs are compliant). If you are a former member of the ISAAC handicap system, you must also be a Premium Member of the site.
The 5 rounds that you post must be before the most recent revision date of your club's association. If your rounds were played after the most recent revision date, you will have to wait until the next revision to get your handicap. To check your revision schedule, go to your golf club page.
My scores are missing!!
If your scores are missing from your account, the probable cause is they may be under a different account. Some of our users have multiple accounts with different email addresses.
Try to log in with a different email address and see if your scores are listed. Also, try and search for your golfer profile. If you see multiple profiles listed with your information, then you have multiple accounts.
If you are a member of the legacy ISAAC handicap system, send an email to issac@stracka.com with your email address and your old ISAAC ID.
Where can I print out my handicap card?
If you have a valid USGA Handicap, you will be able to print your handicap card from your "My Game" page here: My Game
Where is my GHIN number?
GHIN is a completely different computing service. Here we have "Stracka #"s. Tournament directors can look up your scores/handicap by your name or Stracka Number here: Handicap Lookup
Can I play in a tournament that requires a GHIN index/handicap?
While our indexes are 100% compliant with the USGA, they are not GHIN indexes. You would need to talk with the tournament director to see if they will accept it.
How do I edit a score?
Next to each score are "edit" and "del" links. Scores are listed on this page: My Handicap/Game Page
How often is my handicap updated?
Handicaps are updated with each revision date. Typically, most state golf associations update handicaps twice a month. To find your revision schedule, go to your golf club page. (The revision schedule is on the right side of page)
I use Golf Guru's mobile app. Where are my scores?
Currently, the new system is not integrated with Golf Guru. Please enter scores via the website until we integrate a mobile solution.
In order to have a valid USGA Handicap, you must post at least 5 rounds and be a member of a licensed USGA Golf Club (be aware not all our golf clubs are compliant). If you are a former member of the ISAAC handicap system, you must also be a Premium Member of the site.
The 5 rounds that you post must be before the most recent revision date of your club's association. If your rounds were played after the most recent revision date, you will have to wait until the next revision to get your handicap. To check your revision schedule, go to your golf club page.
My scores are missing!!
If your scores are missing from your account, the probable cause is they may be under a different account. Some of our users have multiple accounts with different email addresses.
Try to log in with a different email address and see if your scores are listed. Also, try and search for your golfer profile. If you see multiple profiles listed with your information, then you have multiple accounts.
If you are a member of the legacy ISAAC handicap system, send an email to issac@stracka.com with your email address and your old ISAAC ID.
Where can I print out my handicap card?
If you have a valid USGA Handicap, you will be able to print your handicap card from your "My Game" page here: My Game
Where is my GHIN number?
GHIN is a completely different computing service. Here we have "Stracka #"s. Tournament directors can look up your scores/handicap by your name or Stracka Number here: Handicap Lookup
Can I play in a tournament that requires a GHIN index/handicap?
While our indexes are 100% compliant with the USGA, they are not GHIN indexes. You would need to talk with the tournament director to see if they will accept it.
How do I edit a score?
Next to each score are "edit" and "del" links. Scores are listed on this page: My Handicap/Game Page
How often is my handicap updated?
Handicaps are updated with each revision date. Typically, most state golf associations update handicaps twice a month. To find your revision schedule, go to your golf club page. (The revision schedule is on the right side of page)
I use Golf Guru's mobile app. Where are my scores?
Currently, the new system is not integrated with Golf Guru. Please enter scores via the website until we integrate a mobile solution.
Golf Courses
How do I add a new course to the database?
There are over 30,000 world wide golf courses in our database. Chances are, the course you are looking for is already listed. Try using the Golf Course Advanced Search, or use the Golf Course Directory to help locate the course you are looking for. For best results, search the name of the course (minus golf club or country club) and the city.
If you still cannot find a golf course in our database, send an email to coursedata@stracka.com with the name, address and website address if you have it. We will add it to the database as soon as we can.
My course's scorecard is incorrect?
If the scorecard is incorrect, when posting a score, the second step (selecting a tee), be sure to select "Tees not listed or incorrect". There you will be prompted to enter the correct scorecard information.
The information you enter is saved so the next time you post a score you will not need to re-enter the tee data.
There are over 30,000 world wide golf courses in our database. Chances are, the course you are looking for is already listed. Try using the Golf Course Advanced Search, or use the Golf Course Directory to help locate the course you are looking for. For best results, search the name of the course (minus golf club or country club) and the city.
If you still cannot find a golf course in our database, send an email to coursedata@stracka.com with the name, address and website address if you have it. We will add it to the database as soon as we can.
My course's scorecard is incorrect?
If the scorecard is incorrect, when posting a score, the second step (selecting a tee), be sure to select "Tees not listed or incorrect". There you will be prompted to enter the correct scorecard information.
The information you enter is saved so the next time you post a score you will not need to re-enter the tee data.
Promotions / Specials / Certificates
I can't print the Blue Promotions!
If you can't see the Blue Promotions for a golf course, you may not be signed in. If you are signed in, check back in about 20 minutes, as the promotion may be newly listed.
If you still cannot print Blue Promotions, please submit a support ticket and we'll look into the problem.
If you can't see the Blue Promotions for a golf course, you may not be signed in. If you are signed in, check back in about 20 minutes, as the promotion may be newly listed.
If you still cannot print Blue Promotions, please submit a support ticket and we'll look into the problem.
Golf Tournaments
Can I pay cash at the tournament for entry?
No. All entries must be paid for through the tournament page. You can pay for a guest by selecting additional quantity at checkout.
Do you have to be a member to play in a GolfQ tournament?
You do not have to be a member of the site, but you do need to have a member sign you up. Once the member completes the registration, they can add a guest as one of their entries.
Can I be paired with my friends in a GolfQ tournament?
Yes. You pair yourself up with your friends by dragging your profile avatar to the team you wish to be on. If you registered for your friends, you will be able to pair them on your team as well.
If you are having trouble pairing your team, send an email to nancy@stracka.com with the team you want to be on.
How does the course get paid?
We will contact the course after registration is closed and pay the course the amount owed.
No. All entries must be paid for through the tournament page. You can pay for a guest by selecting additional quantity at checkout.
Do you have to be a member to play in a GolfQ tournament?
You do not have to be a member of the site, but you do need to have a member sign you up. Once the member completes the registration, they can add a guest as one of their entries.
Can I be paired with my friends in a GolfQ tournament?
Yes. You pair yourself up with your friends by dragging your profile avatar to the team you wish to be on. If you registered for your friends, you will be able to pair them on your team as well.
If you are having trouble pairing your team, send an email to nancy@stracka.com with the team you want to be on.
How does the course get paid?
We will contact the course after registration is closed and pay the course the amount owed.
Fantasy Golf
My picks are missing!
If your fantasy picks are missing from your account, the probable cause is because they are under a different account. Some of our users have multiple accounts with different email addresses.
When is the deadline to make my picks?
The deadline to make your picks is usually early Thursday morning around 7:30 am CST. This time will vary depending on the location and start date of the tournament.
I won the Fantasy Game this week. What do I do?
Each week we will contact the winner of the Fantasy Golf Pick 4 / Pick 6 games. The winners will receive a $50 gift certificate to GolfSmith.
If you haven't been contacted by the Thursday after the tournament, our email to you may have been blocked. If this is the case, submit a support ticket and we'll contact you shortly.
If your fantasy picks are missing from your account, the probable cause is because they are under a different account. Some of our users have multiple accounts with different email addresses.
When is the deadline to make my picks?
The deadline to make your picks is usually early Thursday morning around 7:30 am CST. This time will vary depending on the location and start date of the tournament.
I won the Fantasy Game this week. What do I do?
Each week we will contact the winner of the Fantasy Golf Pick 4 / Pick 6 games. The winners will receive a $50 gift certificate to GolfSmith.
If you haven't been contacted by the Thursday after the tournament, our email to you may have been blocked. If this is the case, submit a support ticket and we'll contact you shortly.
The Stracka Line
Where can I purchase a yardage book?
I purchased a 'Stracka Line w/ George Lucas' yardage book. When will I recieve it?
We usually get book orders in the mail within 3 business days. To request overnight shipping, check on the status a shipment, or inquire about international & bulk shipment rates, you can call our office at 281-469-0170.
The store is listed at StrackaLine.com.
I purchased a 'Stracka Line w/ George Lucas' yardage book. When will I recieve it?
We usually get book orders in the mail within 3 business days. To request overnight shipping, check on the status a shipment, or inquire about international & bulk shipment rates, you can call our office at 281-469-0170.
Billing / Orders
How do I cancel my Premium Subscription?
You can cancel your Premium Subscription at any time by clicking on the Account Settings link in the top right corner of this page. Then, click on the Premium Subscription link in the left navigation under Payments & Transactions. If there is not a Subscription ID listed, you do not have a subscription active. If there is a Subscription ID, click on the cancel link and follow the instructions.
I purchased a 'Stracka Line w/ George Lucas' yardage book. When will I recieve it?
We usually get book orders in the mail within 3 business days. To request overnight shipping, check on the status a shipment, or inquire about international & bulk shipment rates, you can call our office at 281-469-0170.
Other Orders
For any other questions about an order, you can contact our office directly @ 281-469-0170, M-F, 8am-5pm CST.
You can cancel your Premium Subscription at any time by clicking on the Account Settings link in the top right corner of this page. Then, click on the Premium Subscription link in the left navigation under Payments & Transactions. If there is not a Subscription ID listed, you do not have a subscription active. If there is a Subscription ID, click on the cancel link and follow the instructions.
I purchased a 'Stracka Line w/ George Lucas' yardage book. When will I recieve it?
We usually get book orders in the mail within 3 business days. To request overnight shipping, check on the status a shipment, or inquire about international & bulk shipment rates, you can call our office at 281-469-0170.
Other Orders
For any other questions about an order, you can contact our office directly @ 281-469-0170, M-F, 8am-5pm CST.
Advertising & Business Development
How can I advertise on this site?
Please contact Advertising@Stracka.com for more information. Our media kit is available here.
I have a business development inquiry/request.
Please contact Corporate@Stracka.com for more information.
Please contact Advertising@Stracka.com for more information. Our media kit is available here.
I have a business development inquiry/request.
Please contact Corporate@Stracka.com for more information.